Effective: May 2018

At Addaction, we are committed to protecting and respecting your privacy when using our website. This page tells you:

  • How we protect your data
  • What data is collected
  • How we use your data
  • Our policy on sharing this data
  • What to do if your data is incorrect

This privacy notice only covers www.healthaction.org.uk, although we do link to other websites. If you follow these links, you will no longer be subject to Addaction’s privacy terms. We recommend you read the other sites’ privacy notices.

Please download our complete Healthaction privacy statement.

How we protect your data

We protect your data by asking for only the minimum we need. We store it securely when we are using it and until we dispose of it securely using guidelines set by the Information Governance Alliance [link to https://digital.nhs.uk/data-and-information/looking-after-information/da….

When we use other companies to help provide a service, for example a chat application, which is hosted by an external technology company to provide a web chat service, your data will be used by them too. We have legal agreements in place with them which set out how we share and use this information.

When you become an Addaction client, we keep your data on secure databases, protected by passwords, encryption and firewalls. If you contact us on social media e.g. Facebook or Twitter, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.

What data is collected?

We use cookies to collect information when you visit our website including your IP address, how many people visit which webpages and your preferences. We have details on the types of cookies we use. You can change your cookie settings at any time.

How we use your data

We use the data from cookies to learn how much our website is used, what pages people visit and when they return. This helps us to make our website better. We keep this data anonymous.

By entering data on our forms or apps, we understand that you have given us that information for a purpose e.g. your name and bank details in order to make a donation. You can find out more about how we use that data by following the links above.

Addaction will use your data to provide the services and support you have asked for, and to improve our organisation and services for others.

Our policy on sharing this data

Addaction is a confidential service, so the data you provide directly to us will be kept between Addaction and you. We have policies on gathering consent and sharing information appropriately. We may share anonymised information in order to improve our services or report our activity.

We are committed to keeping people safe, and this means that we may share your data with other appropriate organisations if we believe there is a good reason to. We’ll usually let you know if this happens, unless telling you would cause harm.

See our confidentiality page for more information.

What to do if your data is incorrect

Once you have submitted data e.g. an email address to subscribe to the newsletter, it is saved in our systems. If you notice that something is incorrect, email feedback@addaction.org.uk and we will remove or correct it for you.

You have the right to change your mind about who you give your consent to. Please use the details above to get in touch if you would like to change your preferences. You can unsubscribe from our newsletter by clicking the link at the bottom of the emails we send.

If you wish to make a complaint to or about Addaction, please contact us. You can also make complaints directly to the Information Commissioner’s Office.